Sports / Casino
These Terms & Conditions set out the rules that apply when you open an account on 9gt99 and use any part of the site — including the casino lobby, wallet transactions through bKash or Rocket, and account management. Access to 9gt99 depends on your local law and the eligible regions we serve, so read these terms carefully before you continue.
By creating an account or continuing to use the site, you accept these terms in full. They apply to every action you take on 9gt99 — browsing the casino lobby, placing a wager, adding funds through bKash, withdrawing to your Rocket wallet, or contacting our support team. We update these terms when the site changes, and the current version is always what governs your account. Where a section of these terms conflicts with something shown elsewhere on the site — a page notice, a lobby banner — these terms take priority. Your continued use of the account after any update is treated as acceptance of the revised version. We will not apply a change retroactively to transactions already completed. If any clause in these terms is found to be unenforceable, the remaining clauses continue in full effect. Access to the platform depends on your local law and the eligible regions we currently serve; it is your responsibility to confirm that using 9gt99 is permitted where you are. Nothing in these terms creates an employment, agency or partnership relationship between you and us.
Wallet deposits and withdrawals processed through bKash are subject to these terms and the transaction limits shown in your account wallet screen.
Rocket transfers follow the same account-level rules. The limits and verification steps shown at checkout are part of these terms by reference.
Every session, wager and wallet movement on 9gt99 falls within the scope of these terms, regardless of device or browser used.
Not every situation is covered the same way. These terms draw a clear line between what 9gt99 controls directly and what sits outside our responsibility. Understanding that boundary helps you know where to direct a question — to us, or to a third-party service provider. Four areas define the scope precisely.
Creating an account, logging in, resetting credentials and closing an account are all governed by these terms. Eligibility depends on your local law and the regions 9gt99 currently supports.
Deposits and withdrawals via bKash and Rocket fall inside these terms. The limits, verification steps and processing conditions shown in your wallet screen are part of this agreement.
The casino lobby, game titles, promotional notices and account pages published under the 9gt99 domain are covered by these terms. Content accuracy is our responsibility.
Game studios, payment processors and external network providers operate under their own terms. We are not responsible for their policies, outages or decisions beyond what is shown in our published support routes.
These terms are not one-sided. There are concrete steps you can take at any point to review how your account is being used, correct information we hold, or raise a concern. Start with the account settings page — it shows the personal details currently associated with your profile and lets you update most fields directly. If you spot a transaction record that does not match what you authorised, raise it through our support route within a reasonable time of the transaction date; we keep a full wallet history in your account for reference. Where our support team needs to verify your identity before acting on a request, the steps and documents required are shown in the account verification section. You can also ask us to close your account at any time by contacting support; we will confirm the closure and the status of any pending wallet balance before finalising it.
Your full transaction history — bKash deposits, Rocket withdrawals, wager rounds — is visible in the wallet and history tabs of your account page.
Update your name, contact number or linked wallet details directly in account settings. Some changes require identity verification as shown on the screen.
Dispute a transaction or flag a terms question through our published support route. Keep your account ID and transaction reference ready to speed up the review.
Contact support at any time to close your account. We confirm closure in writing and advise on any wallet balance before the account is deactivated.
If any part of these Terms & Conditions is unclear, or if you want to act on a right described above, reach us through one of the published channels below. We handle terms-related queries separately from general account help, so use the most specific route available for a faster response. Always include your registered account details and the relevant section of the terms you are asking about.
Open the live chat widget from any page on 9gt99. It is the quickest route for terms clarifications and account questions.
Send a written query to our support email address listed on the Contact page. Useful for detailed terms questions where you want a written record of our reply.
The Help Centre on 9gt99 has published answers covering account rules, wallet verification and terms sections. Check there first — your question may already be answered.
Handling your information carefully is a baseline requirement, not an optional extra. The sections below describe the four areas where your data and account security intersect with these terms — and what you can do in each one.
We keep account and transaction records for as long as required by the terms of this agreement and the operating requirements of the platform. You can request a summary of records held on your account through our support route.
The site uses cookies to maintain your session and remember lobby preferences. The cookie notice shown on your first visit sets out what is collected and how long it persists. Adjusting browser settings lets you control cookie acceptance.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, use the password reset path on the login page immediately and notify support. We act on verified security reports as quickly as our review process allows.
To update data we hold, correct an error or ask about retention, contact support with your account ID. Identity verification may be required before we action a data change, as described in the account settings screen.
These questions cover the terms points that come up most often. If your question is not here, the Help Centre and live chat are both available from any page on the site.
They apply from the moment you create an account on 9gt99 and continue to apply for as long as your account remains open. Every lobby session, wallet transaction and support interaction on the site falls under these terms.
We publish the current version on this page and may notify you through the account or via a site notice. Continuing to use your account after an update goes live counts as acceptance of the revised terms. Check this page periodically if you want to stay current.
Yes. Wallet actions — including bKash deposits and Rocket withdrawals — are part of this agreement. The transaction limits and verification steps shown in your account wallet screen are incorporated into these terms by reference.
You can raise a transaction dispute through our support route. Open your account wallet history, locate the relevant entry, then contact support with the transaction reference. We review disputes against the wallet log held on our side.
We deactivate the account after confirming the closure and advising you on any pending wallet balance. Account records are retained as set out in our data retention policy. You can request closure at any time by contacting support.
Access to 9gt99 depends on your local law and the eligible regions the platform serves. If using the site is not permitted under the law where you are, these terms do not override that restriction. Eligibility is your responsibility to confirm.