Sports / Casino
At 9gt99, we are clear about what account and payment data we collect, why we collect it, and how you can review or correct it. Access to this platform depends on your local law and eligible regions, and this policy applies to all interactions with your 9gt99 account.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to fund your wallet. Where you use bKash or Rocket to deposit or withdraw, we record the transaction reference tied to that method for account reconciliation purposes. We do not store your full mobile banking credentials; only the reference data needed to match a transaction to your account is retained. We also collect device and session data automatically when you browse the site — including your browser type, IP address and pages visited. This helps us maintain site stability and understand how you navigate between the live casino area and the slots lobby. Cookie data is collected in the same session layer; you can adjust cookie preferences through your browser settings at any time. All data collected is used for account operation, fraud prevention and improving how the platform functions for you. We do not sell your personal data to third-party marketing companies. Where data is shared, it is only with service providers directly involved in operating your account — for example, payment processors handling a bKash or Rocket transaction. Availability of any service through this platform depends on your local law and eligible regions.
This policy governs data processed through your 9gt99 account, the site itself and any mobile session you run through your browser. It does not extend to third-party sites linked from our pages, and it does not govern how payment providers like bKash or Rocket handle data on their own platforms. Understanding the boundary helps you know who to contact when a question arises.
Data collected when you log in, register or update your account details falls fully within this policy. This includes your registered contact details, account preferences and any verification steps completed inside your 9gt99 profile.
Payment activity recorded inside your 9gt99 wallet — including bKash and Rocket deposits and withdrawals — is covered here for record-keeping purposes. The data processing that happens inside those payment providers' own systems is governed by their own privacy terms, not ours.
Your browsing behaviour across the lobby, live tables, slots area and any editorial pages is tracked at the session level as described in our cookie section. This data is used to improve navigation and is not shared for advertising purposes outside of what your cookie settings permit.
Game studios whose titles appear in the lobby — including Pragmatic Play, PlayStar, Spadegaming and Bigtime Gaming — supply game content only. Their own data policies apply to any data processed within the game client itself; this policy does not override those terms.
You have concrete steps available to you at any point. To review the personal information held on your account, open the account settings page after logging in — your registered contact details, verification status and wallet activity are displayed there directly. If any detail is incorrect, you can submit a correction request through the support channel; our team will process it against the records tied to your account. If you want to know exactly what data categories we hold on you, send a written request through the email support route listed on this site. We will respond with a summary of the data types associated with your account. You also have the right to ask us to delete your account data, subject to any retention obligations that apply under the laws of your eligible region. We cannot guarantee deletion timelines will be uniform across all regions, as local legal requirements vary.
Log in to your account and open account settings. Your registered contact information, wallet history and verification status are visible there without needing to contact support.
If your registered name, contact number or payment method reference is incorrect, raise a correction request via support. We will update the record once identity is confirmed through the steps shown in your account.
Send a written data inquiry through our email support route. We will respond with the categories of data associated with your account, including any bKash or Rocket transaction references on file.
You may request deletion of your account data. We will action it subject to any retention obligations under the laws applicable in your eligible region. Contact support to begin this request.
If you have a question about how your data is handled, or if you want to exercise any of the rights described in this policy, the routes below are how you reach us. Use the channel that matches your question — account corrections go through live chat for speed; formal data requests should come by email so we have a written record to work from.
Send your privacy or data inquiry to the support email address published in the contact section of this site. This is the required route for formal data access or deletion requests.
For account-level corrections or quick questions about what data is visible on your profile, open the live chat widget from any page while logged in. Responses depend on queue volume at the time.
Many routine data checks — your registered details, wallet history, payment method on file — are available without contacting us at all. Log in and open account settings to see what is held and make minor updates directly.
We apply standard access controls and session security to all account interactions, whether you are browsing the slots lobby, checking your bKash deposit history or updating contact details. Cookies are scoped to session and functional purposes; advertising cookies are not set without your browser-level consent. Retention periods vary by data type and are subject to the legal requirements of your eligible region.
Access to your account data is restricted to authenticated sessions. We use session controls to limit exposure of your registered details and wallet records. Your bKash or Rocket transaction references are not displayed in plain text outside your authenticated account view.
We set functional and session cookies to keep your lobby navigation working correctly. You can clear or block cookies through your browser settings at any time. Doing so may affect how some site features behave during your session.
We keep account and transaction records for as long as required by the legal obligations applicable in your eligible region. Once those obligations are met, data is removed from active systems. Exact periods depend on local law and are not uniform across all regions.
When this policy changes in a material way, we update the version date on this page. Continuing to use your account after a policy update means you have had the opportunity to review the revised terms. Check this page periodically if you want to stay current.
The questions below cover what real account holders ask most often about data rights, cookie use and how to reach us. If your question is not here, use the email support route to send it directly.
We collect the details you enter at registration — name, contact number and your chosen payment method, such as bKash or Rocket. We also collect session and device data automatically when you browse the site. None of your mobile banking login credentials are stored on our systems.
We share data only with service providers directly needed to operate your account — for example, payment processors handling a bKash or Rocket transaction. We do not sell your personal data to marketing companies or unrelated third parties. Game studios supply content only and do not receive your account data from us.
Log in and open your account settings page. Your registered contact details, wallet activity and verification status are visible there. For a formal summary of all data categories we hold, send a written request through the email support route published on this site.
Yes. Send a deletion request through email support. We will process it subject to any retention obligations that apply under the laws of your eligible region. Timelines are not uniform across all regions because local legal requirements differ, and we will explain what applies in your case.
We use session and functional cookies to keep your account logged in and your lobby navigation working. You can clear or block cookies through your browser settings at any time. Blocking cookies may affect some site features. We do not set advertising cookies without your browser-level consent.
Use the email support route listed in the contact section of this site for formal privacy concerns. For quick account-level questions, live chat is available from any logged-in page. We ask that formal data access or deletion requests always come by email so a written record is maintained.