Sports / Casino
9gt99 publishes these legal terms so you know exactly what governs your account, your transactions and your use of this site. Access to our services depends on your local law and the eligible regions we support.
These terms apply to every part of your 9gt99 account — from the moment you register through to any transaction you make using bKash, Rocket or another supported method. We write them to be read, not buried. Each clause exists to explain a real obligation or right, not to obscure one. Where local law in Bangladesh affects what we can offer or how we must handle your data, that local law takes precedence and we follow it. We do not make claims about services that fall outside the eligible regions we support, and we update these terms when our obligations change. If a section of this policy conflicts with a specific notice published in your account area, the account-area notice applies to that specific matter. You should read these terms before placing any transaction through bKash or Rocket, because the funding step counts as acceptance of the conditions set out here. Questions about specific clauses can be sent to our support route at any time — the contact paths are listed in the support section of this page.
This policy draws a clear line between what it governs and what sits outside it. Understanding the scope helps you know where to direct a question and what protections apply to each part of your experience.
Our terms govern how your 9gt99 account is created, verified and maintained. Eligibility to hold an account depends on your region and local law in Bangladesh. We do not make eligibility decisions outside the criteria shown in your account registration flow.
Any deposit or withdrawal processed through bKash, Rocket or another supported method falls within this policy. The terms that apply to a specific transaction are the ones published at the time you confirm it, not a later version.
Game titles, promotional notices, odds displays and lobby content published on 9gt99 are covered by our content terms. We own or licence all material shown here; you may not copy, redistribute or mirror it without written permission.
Payment processors, game studios and any external platform you reach from a link on this site operate under their own separate terms. Our policy does not extend to their services, and we are not liable for their terms or practices.
You have real, practical options under this policy — not just abstract rights. Your transaction history is visible inside your signed-in account area; every bKash or Rocket deposit and withdrawal appears there with its date and status. If a detail on your account is wrong — a name spelling, a contact number, a linked wallet identifier — you can request a correction through our support route. We do not require you to justify a correction request; we verify your identity against the details on file and update the record once confirmed. If you want to understand how a particular clause applies to your account, you can raise a question directly and receive a specific answer. Closing your account is also your right; the process is initiated through the same support contact path. We aim to keep each of these actions straightforward, with no unnecessary steps between your request and its resolution.
Open your signed-in account area and navigate to the transaction history section. Every bKash and Rocket transaction is listed with its date, amount and current status. No additional request is needed to view this history.
If a name, contact number or wallet identifier on your account is inaccurate, contact support with the correct information. We verify your identity and apply the correction once confirmed. Changes to linked payment identifiers may require additional verification steps shown in your account.
Any clause in these terms can be queried through our published support route. Send your question with the relevant account reference and we will respond with a specific, clause-level answer rather than a generic reply.
You can request closure of your 9gt99 account at any time. Contact support through the live chat or email route, confirm your identity and we will process the closure. Outstanding transactions must settle before the account is fully closed.
These are the contact paths available for legal and policy questions. Use the route that fits your situation — live chat for immediate queries, email for detailed written requests.
Available directly on 9gt99 while you are signed in. Use this route for immediate questions about account status, transaction records or a specific policy clause. The chat window is accessible from the account menu.
Send a written query to our support email published in the contact section of the site. Provide your account reference and the specific policy question. This route suits formal requests such as data corrections or account closure.
Your signed-in account area contains a help section with published answers to common legal and policy questions. Check there first — it covers bKash and Rocket transaction terms, account verification steps and correction procedures.
We keep this section specific so you know what we do — not just that we care about it.
We collect only the account and transaction data needed to run your account and process payments through bKash and Rocket. We do not sell your personal data to third parties. Data handling follows the obligations that apply to our eligible operating regions.
9gt99 uses cookies to maintain your signed-in session and to understand how the lobby is navigated. You can review the cookie notice published on the site and adjust browser-level settings if you prefer not to accept non-essential cookies.
Your account credentials are stored in hashed form; we do not hold plain-text passwords. Two-step verification options, where available, are shown in your account security settings. Report any suspected unauthorised access through live chat immediately.
We retain transaction records for the period required by the applicable regulations in the regions we support. When your account is closed, personal data not required for legal or regulatory purposes is deleted according to our published retention schedule.
Real questions about how these terms work in practice — covering user rights, data, account access and how to get a specific answer.
Yes. Eligibility to open and maintain an account depends on your local law and the eligible regions we support. We do not override local legal restrictions. You are responsible for confirming that access to online gaming services is permitted in your location before registering.
All deposits and withdrawals processed through bKash, Rocket or any other supported payment method fall within these terms. The version of the terms published at the time you confirm a transaction is the one that applies to that transaction, not a later update.
Open your signed-in account, navigate to the transaction history section and every completed or pending bKash and Rocket transaction appears there. The record shows the date, method and status. No additional request to support is needed to view this data.
Yes. Contact support through live chat or email with the correct information and your account reference. We verify your identity against the details on file before applying any change. Some corrections — such as a change to a linked bKash wallet identifier — may require additional verification shown in your account.
Personal data not required for legal or regulatory purposes is deleted after your account closes, in line with our published retention schedule. Transaction records are kept for the period required by applicable regulations in the regions we operate. You can ask support for the specific retention period that applies to your account.
Send a written query via the support email published on 9gt99. Include your account reference and identify the clause you are asking about. We respond with a clause-level answer, not a generic reply. Live chat is available for faster but less formal responses to the same type of question.